Refund policy
SOLANJI MARKETPLACE — RETURN & REFUND POLICY
Food & Beverage Products
For health and food safety reasons, food and beverage products are not eligible for change-of-mind returns or exchanges.
If an item arrives damaged, defective, incorrect, or not as described, we will provide an appropriate refund or replacement.
Non-Food Products — 30-Day FREE Returns
Eligible non-food merchandise may be returned within 30 days of delivery, provided that:
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The product is unused and unopened.
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The product remains in its original packaging.
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Original seals, labels, and accessories are intact.
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The return is authorized by Solanji Marketplace.
We provide prepaid return shipping labels for eligible U.S. returns.
Shipping Damage — Broken Jars & Bottles
We carefully package all orders to help prevent damage during transportation.
If your order arrives damaged, broken, or leaking, please contact us as soon as possible, preferably within 48 hours of delivery.
Please provide your order number and clear photographs of the damaged products, shipping box, and packaging. Retain the packaging when safe to do so.
We will review the claim and provide an appropriate refund or replacement at no additional cost when warranted. The suggested 48-hour reporting period does not limit your applicable consumer rights.
Refund Processing
Approved refunds are issued to the original payment method. Processing times may vary depending on your payment provider.
Customer Service
For returns, damaged shipments, or order assistance, please contact:
At Solanji Marketplace, we are committed to quality products, secure packaging, and excellent customer service.